Customer Service Operator

Exciting Opportunity - Call Centre Operator

Location - Wokingham – office based

Salary - £22-25,500

Hours: Monday to Friday 8.30am-5.30pm

My client, based in Wokingham, is looking for a Call Centre Operator to join their busy team! You'll be the first point of contact for their customers and emergency response calls, playing a crucial role in maintaining the safety and efficiency of the network.

Key Responsibilities:

    Receive and record calls, letter and emails from customers and other stakeholders onto the system

    Making outbound calls to book work, updating people

    Deal with email enquiries regarding works or issues with the network and appropriately supporting the supervisor in issuing a response team if needed to the location of the enquiry

    Pass emergency calls and other works to Emergency Response Units via telephone

    Run reports to assist in performance management queries and data collection

    Provide reports to contract teams and senior management of emergency callouts, number of enquires, calls received etc. 

    Assist in various other ad hoc tasks that may have to be undertaken as and when required

    Calling lone workers at regular intervals for safety checks

What We're Looking For:

•    Communication Skills: Excellent verbal and written communication skills.

•    Tech-Savvy: Competent in Microsoft Word and Excel.

•    Calm Under Pressure: Ability to prioritise tasks and remain composed during busy periods.

•    Proactive Attitude: Self-motivated with a 'can do' approach.

What’s in it for you?:

•    Competitive salary 

•    Be part of a team that values your input and supports your growth.

•    Social events outside of work, including Christmas party and other evening events.

If you meet the essential criteria and would like to apply for this role, please click on the apply now button below!