• This role may become permanent for the right candidate

Job Title: Customer Service & Order Processing Executive - Temp to Perm
Location: Waltham Abbey, EN9  
Working Hours: Full time Monday to Friday 8-5pm on Site ( 40 hours) 
Salary: £12.21 per hour or £25,396.80 per annum
  
Overview:
We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Service & Order Processing Executive. In this role, you will be the first point of contact for our customers, ensuring orders are processed efficiently and customer queries are handled professionally. This is an exciting opportunity for someone who thrives in a fast-paced environment and takes pride in delivering excellent service.
Key Responsibilities:

• Manage incoming customer enquiries via phone, email, and online platforms
• Achieving 100% data accuracy when processing customer requests
• Liaise with internal departments such as warehouse, sales, and logistics to ensure smooth order fulfilment
• Provide updates to customers regarding order status, delivery times, and any delays
• Handle complaints and returns in a professional and timely manner
• Maintain customer records and ensure all information is up-to-date
• Support the wider customer service team with administrative tasks as required
• Identify opportunities to improve customer experience and internal processes

Requirements:

• Previous experience in a customer service or order processing role (ideally 1+ year)
• Strong communication skills, both verbal and written
• High level of accuracy and attention to detail
• Proficient in Microsoft Office (especially Outlook, Excel, and Word)
• Comfortable learning new systems and software
• Ability to multitask and work in a fast-paced environment
• A team player with a positive, can-do attitude

Desirable:

• Experience using CRM systems
• Background in retail will be considered 
    

What We Offer:

• A supportive and friendly working environment
• Opportunities for training and development