Customer Service Representative

R13 are thrilled to be partnering with a reputable business as they look to grow their team with the recruitment of several Customer Service Representatives. Within this role you will be providing outstanding customer service, resolving problems and organising works/services to be done.

This is a full time, permanent position, working Monday to Friday. The offered salary for this opportunity is £26,208 per annum.

The company
The established social housing provided, based in the East of England, is dedicated to providing affordable and quality homes for those in need, creating safe, sustainable and thriving neighbourhoods. They strive to make a positive impact on society and help those that are most vulnerable. They offer their dedicated team of professional’s career development opportunities, competitive salaries, and a supportive working environment that values diversity and inclusivity.

The day to day:

• Handling high volume incoming calls from customers/external partners
• Identifying customer problems and finding solutions where possible
• Booking in works/services to be done
• Signposting customers/external partners where needed.
• Responding to incoming emails
• Liaising with customers via live chat or social platforms.
• Using multiple IT systems, maintaining accuracy

You will have/be:

• Previous experience in a call centre/customer service environment.
• Confident telephone manner, empathetic approach to customer service.
• IT literate (including Microsoft suite) & open to learning new systems.
• Good team player enjoys working in a buoyant work atmosphere.
• Forward-thinking, and adaptable.

How to apply:

To hear more details about this fantastic opportunity please email your CV to Tasha Coe - Senior Managing Recruitment Partner If you don’t hear from us within 5 working days upon initial submittal of your cv please assume you have been unsuccessful.