Customer Service Representative

R13 Recruitment are working alongside a well-established international wholesaler in their search for a highly organised and pro-active Customer Service Representative, who is fluent in a European language. Working within their highly experienced bi-lingual customer service team, your core duties will be to assist in the day-to-day running of client accounts, ensuring all queries are handled in an efficient and professional manner.

This is a full time, permanent role working flexibly, and is offering a competitive salary depending on experience.

The day to day

• Managing incoming calls from International clients as well as a high number of UK based accounts.
• Handling all related issues with orders, invoicing as well as discussing technical product enquiries.
• Providing online customer support via email, telephone and online chat platform.
• Gathering all necessary information from clients to ensure all orders are processed quickly and efficiently.
• Processing orders and payments authorisations for Pro Forma orders.
• Liaising with the warehouse to ensure all orders are being collated and shipped on time.
• Sending invoices to clients and filing them as appropriate to meet company policies and procedures.

You will have/be

• Fluent in a European language, along with a high proficiency in spoken and written English.
• Experience and understanding of working in an International Trade / Business environment.
• Excellent communication skills with the ability to converse at a technical and professional B2B level.
• The ability to multi-task and manage numerous duties at the same time.
• High attention to detail and conscious to ensure accuracy within a demanding and pressurised working environment.
• Ability to organise and prioritise your own workload.

How to apply

To hear more details about this fantastic opportunity please email your CV to Tasha Coe - Senior Managing Recruitment Partner at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.