Customer Service Representative

We are delighted to be partnering with a leading global manufacturer of engineered sensing technology based in the northwest in the recruitment of a customer service representative.

The business has been developing highly advanced sensing technologies for more than 80years, delivering valuable data for a wide range of systems, including appliances, heating, motor vehicles and aircraft.

On a growth trajectory the business is looking to appoint a customer service representative to be the primary point of contact for its customers.

Reporting to the customer service manager you will be the go-to person for all customer inquiries, resolving issues and ensuring positive experience for all products and services.

Responsibilities:

Purchase Order :

• Accountable for timely and accurately inputting PO information into Oracle.
• Coordinates customer requested ship dates with Production, Production scheduling, Material Planning, and Inventory Control department to achieve mutually acceptable ship dates.
• Escalation of Material / Capacity / Quality Constraints.
• Monitors open order reports and makes inquiries on orders that may present production problems for customers affecting on time delivery to customer requested in planned dates.
• Inventory management: maintain the customer's Safety / Consignment stock at the agreed levels by monitoring actual inventory levels, customers expected demand and actual production orders.
• Regular review of the customer demand patterns, forecast and delivery performance to optimise Inventory Planning parameters.
• Regular review of customer demand patterns, forecasts, and delivery performance to optimise inventory planning parameters.

Customer Experience & Satisfaction:

• Act as a liaison between internal departments and customers and all departments involved with delivery, pricing, and any other customer requirements.
• Build and improve relationships with customers to improve procedures and cooperation between the customer and the business.
• Be the voice of the customer within the company.

YOU:

• Experience working in a customer service role, i.e. - call centre environment.
• Experience in managing ERP systems such as Oracle.
• Knowledge MS OFFICE, PULL, JIT, KANBAN
• Customer focus and customer satisfaction.
• Personable and proactive

Benefits:

• Salary of up to £30k DOE
• Flexible working hours

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