Customer Service Representative

Berry Recruitment are NOW hiring for a committed and experienced Customer Service Representative to work for a organisation in Didcot, Oxfordshire

Role: Customer Service Representative

Salary: £23,000 to £25,000 (depending on experience)

Location: Didcot, Oxfordshire

Hours: Monday - Friday

Key Responsibilities of the Customer Service Representative:

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Provide information about the products and services.
• Assist customers with product selection and troubleshooting.
• Process orders, returns, and exchanges efficiently.
• Maintain accurate customer records and handle confidential information with discretion.
• Collaborate with the sales and technical support teams to address customer needs.
• Monitor customer feedback and suggest improvements to enhance customer satisfaction.

About you:

• Previous experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work independently and as part of a team.
• A friendly, patient, and professional demeanour.

No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!"

For more information and to apply, contact the Oxford branch of Berry Recruitment - or click 'Apply Now' to submit your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.