Customer Service Representative

Our Tenant Risks team are looking for an energetic Customer Service Representative to join their established team.  We are looking for an individual who have a passion for Customer Service and are friendly and engaging and are looking to join an organisation where they can build and progress their career. The product that you will be working with is a home contents insurance policy, that offers cover for people living within social housing.

Our office is based in the centre of Gloucester and is accessible by car or bus. For those looking to travel by car, we have car parking.  

The role

• Contacting new and existing customers offering our products and services to aid retention and customer satisfaction
• Ensuring that you are maximising every opportunity you have to sell our great products to our customers
• Demonstrate a real passion for learning about our fantastic industry and customer base
• Follow the rules and regulations as set out by the Financial Conduct Authority

Candidate

• A passion for customer service
• Ability to build a rapport with lots of different types of customers
• Excellent communication skills - both verbal and written
• Being a team-player: our success is not only based on individual efforts, but working efficiently as one team
• Confidence to manage your workload and any issues professionally and calmly
• Embrace and support our culture
• Minimum 5 GCSE, Grades A-C including English and Maths, degree level preferred.
• Computer Literate 

Why Join Us?

• Competitive salary and benefits package
• Flexible working and holiday options
• Pension, enhanced parental leave, and life insurance
• Discounts on technology, travel, and leisure
• Learning and development opportunities
• Volunteering and charity support days

Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.

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REF-221 269