Our client is seeking a skilled Customer Service Sales Executive. The role is offered as a full-time permanent position, working from home one day a week (currently Friday).
Salary: excellent salary and benefits
Location: Dartford
Hours: 8.30 am to 5.00 pm
Benefits include: 25 days holiday + BH, contributory pension 9%, 3x Life assurance, + more
Out of hours: £100 per week plus additional on public holidays of £50 each day. This is on a Rota basis.
Working in a team of 5 the overall purpose of the role is to grow sales and ensure an excellent customer experience.
To build strong and sustainable relationships with the customers and act as a trustworthy advisor delivering excellent customer service. To be the customer’s key point of contact adding value and advising them on which products to buy why, when and where. Drive sales through proactive follow up of quotes to increase the likelihood of selling, up- and cross-selling. To identify and act on leads and opportunities. Manage certain high value and prioritised enquiries/orders while working closely with our Order Processing Centres and Operations to ensure smooth handling of customer transactions.
Customer Service Sales ExecutiveAccountabilities
This position will be measured on:
- Sales Growth
- Portfolio Size
- Average Order Value
- Value Conversation Rate
- Conversation Rate/ Quote Hit Rate
- Quote Follow Up
- Leads & Opportunities
- Customer Satisfaction
- Other agreed KPI’s
Customer Service Sales ExecutiveQualifications
- Relevant education and/-or relevant work experience
- Fluent in English - both in writing and speaking
- Customer focused with the ability to understand and react/adapt to their needs, with the ability to turn opportunities into sales growth.
- Excellent interacting, networking and communicating skills: Establishes good relationships with customers and colleagues
- Solid commercial understanding and sales skills, with a professional and proactive attitude
- Growth mindset - Having a "Can Do" attitude, looking for solutions on challenges.
- Quickly adapts to changing circumstances, accepts new ideas and change initiatives
- Is always curious and enthusiastic to learn and develop and able to put learning into practice.
- Eager to share knowledge in order to increase the competence in the team.
- Good analytical skills and attention to detail. Ability to act on Data Driven Insights.
- Ability to use Digital Tools (digital interest and savviness)
- Excellent telephone sales skills
- Supporting and co-operating attitude: Adapts to the team and builds team spirit, listens, consults and communicates proactively and upholds ethics and values
- Shows respect and sensitivity towards cultural and religious differences
- Excellent organising and executing skills: Deliver quality customer sales and service by planning ahead, working in a systematic and organized way and by following directions and procedures while focusing on customer satisfaction