We are seeking a dedicated Customer Service & Sales Support Coordinator to facilitate our strong customer relationships and support our sales team. The ideal candidate will possess a keen eye for detail, excellent organisation skills, and an unwavering commitment to providing top-tier service.
Client Details
Our client is a large organisation in the industrial / manufacturing sector. With a global reach, they are known for their high-quality products and their commitment to customer satisfaction. They have a strong team ethos and are located in Rotherham, offering a friendly and supportive working environment.
Description
- Coordinate and manage customer service operations to ensure customer satisfaction.
- Support sales team with administrative tasks.
- Handle customer queries, complaints, and feedback in a timely and professional manner.
- Develop and maintain solid relationships with customers and internal teams.
- Prepare regular reports on customer service issues for management review.
- Identify and implement strategies to improve quality of service, productivity and profitability.
- Participate in team meetings and training sessions.
- Ensure compliance with company policies and procedures.
Profile
A successful Customer Service & Sales Support Coordinator should have:
- Proven experience in a customer service role within the industrial / manufacturing industry.
- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- Proficiency in MS Office and CRM software.
- Ability to work well in a team-oriented environment.
Job Offer
- A competitive salary of £35,000
- Generous annual bonus scheme.
- Pension plan.
- 25 days holiday leave.
- Life Assurance 4 x annual salary.
- Free on site parking.
Please not that this role is fully office based