Customer Service Specialist

Here at Reed, we are currently recruiting for a Customer Service Specialist.

• Annual Salary: £26,000 plus up to £1,100 bonus
• Location: Swindon
• Job Type: Temporary to permanent. Full-time with Hybrid working option allowing up to 2 days working from home per week, upon completion of training and full competency in the role.

As a Customer Service Specialist, you will play a crucial role in maintaining the satisfaction of retail fleet customers. This position involves extensive communication with customers through phone and email, ensuring all incidents are captured and handled professionally, meeting, or exceeding service expectations.

Day-to-day of the role:

• Communicate with customers over the phone and via email, addressing complaints, providing advice, and offering support.
• Capture and handle incidents professionally, within or ideally exceeding, agreed service levels.
• Identify and resolve core issues to improve the overall customer experience.
• Remain customer-focused, build rapport, and ensure top-notch service delivery.
• Ensure thoroughness in satisfying customer requirements and problem-solving to deliver the best possible service.

Required Skills & Qualifications:

• Excellent telephone manner and communication skills.
• Experience working in a fast-paced environment.
• Ability to take ownership and demonstrate professionalism.
• Commitment to providing outstanding customer service.
• Problem-solving skills and a solution-oriented approach.

To apply for the Customer Service Specialist position, please submit your CV and cover letter detailing your relevant experience and your commitment to customer service excellence.