Customer Service Team Leader

Newent, Gloucestershire

£37,158 per annum

Permanent

Full time (37 hours per week)

As our Customer Services Team Leader, you’ll play a starring role in delivering an exceptional customer experience for our tenants in Gloucestershire and the surrounding areas. You’ll take a leading role in helping Two Rivers deliver human centric and personalised services to our tenants and ensure we are effortless and straight forward with our tenant enquiries.

What you’ll bring to our team

You will be passionate about caring about our tenants’ experiences of our services and aiming to get things right first time! You’ll lead and support the customer service team to deliver exceptional service to our tenants. You will manage day-to-day operations, ensuring the team provides timely, empathetic, and personalised resolutions to tenant enquires. You will also have the opportunity to shape and implement service improvements, working closely with other departments to improve tenant satisfaction and experience.

What we’re looking for

• Experience in delivering exceptional customer experience, ideally in contact centre services and multi-channel communication

• Someone with the drive to deliver our ambitions and plans to deliver seamless and responsive contact channels for our customers

• A skilled communicator who can tailor their approach to all stakeholders

• Work in pressurised environment and the ability to juggle priorities

• Professional, approachable, and accessible to colleagues and customers

Closing date: 29th Apirl 2025