Customer Service / Telephone Administrator

Our client is a financial services provider who help everyday families achieve their financial goals

The Role

To make outbound calls to existing customers and offer support services and actively identify potential new business/business retention opportunities. Also, providing excellent customer services measured against service standards, and provide good customer outcomes.

Key Responsibilities & Duties

• Liaise with Customers and Field advisers.
• Maintain and update Customer records.
• High Volumes of outbound calls.
• Answer and manage incoming telephone enquiries.
• Respond to Customer’s correspondence and telephone enquiries.
• Process and reconcile Customer payments.
• Manage and process contractual changes and customer details.
• 2 late afternoon shifts per month

Knowledge, Skills & Experience

• Excellent telephone manner and customer service skills.
• Strong written and oral communication skills.
• Good organisation skills and ability to prioritise to meet departmental requirements.
• Good computer skills.
• Strong attention to detail.