Customer Service / Telephone Administrator

Posted 24 June by Resource Matters Ltd

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Our client is a financial services provider who help everyday families achieve their financial goals

The Role

To make outbound calls to existing customers and offer support services and actively identify potential new business/business retention opportunities. Also, providing excellent customer services measured against service standards, and provide good customer outcomes.

Key Responsibilities & Duties

  • Liaise with Customers and Field advisers.
  • Maintain and update Customer records.
  • High Volumes of outbound calls.
  • Answer and manage incoming telephone enquiries.
  • Respond to Customer’s correspondence and telephone enquiries.
  • Process and reconcile Customer payments.
  • Manage and process contractual changes and customer details.
  • 2 late afternoon shifts per month

Knowledge, Skills & Experience

  • Excellent telephone manner and customer service skills.
  • Strong written and oral communication skills.
  • Good organisation skills and ability to prioritise to meet departmental requirements.
  • Good computer skills.
  • Strong attention to detail.

Required skills

  • Call Centre
  • Customer Service
  • telesa

Application question

Have you got customer service experience vis the telephone?

Reference: 52946365

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