Customer Service

Job Vacancy: Multilingual Customer Service Professional

Location: Norwich, Norfolk, United Kingdom

Our client is a dynamic and fashion-forward brand, known for our innovative designs and commitment to exceptional customer service are expanding their global presence, seeking a passionate and multilingual Customer Service Professional to join their team.

The Role: As a Customer Service Professional, you will be the first point of contact for our customers, providing support and delivering a superior service experience. You will play a crucial role in maintaining our reputation for customer satisfaction and brand loyalty.

Key Responsibilities:

• Provide timely and accurate responses to customer inquiries via phone, email, and live chat.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
• Maintain customer records by updating account information.
• Contribute to team efforts by accomplishing related results as needed.
• Handle customer orders, returns, and exchanges with a friendly and professional demeanour.

Requirements:

• Proficiency in French and/or other languages in addition to English.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• A passion for fashion and a keen eye for the latest trends.

What's in it for you?

• A competitive salary with performance bonuses.
• Opportunities for professional development and career growth.
• A vibrant and supportive team environment.
• Staff discounts on our latest collections.
• Flexible working arrangements / Hybrid

Interested?

 If you are a customer service superstar with a flair for languages and a love for fashion, please apply online or send your CV to .