Customer Service

Do you have a passion for excellent customer service and an interest in kick starting your career in the financial services industry? Then we would love to hear from you!

We are looking for a customer service advisor to join our retail savings team. Working for a bank in the centre of Manchester, this is a really exciting career opportunity. Our business is entering a period of growth and this will be a first step to join an organisation where you can really develop you skills and grow your career. If you're passionate about delivering exceptional customer service, have previous experience of within a customer service environment and want to be part of a hard-working team, then we want to hear from you! Previous experience working in the finance sector, or a business related degree would also be an advantage.

What you will do in the role of Customer Service Associate?

• Work closely with the Savings Team and Team Leader
• Deliver exceptional service for our customers
• During quieter periods you will have opportunities to support to the wider business
• Be the first point of contact with our savings customers on the phone and via email
• Help customers with the opening and ongoing running of their accounts.
• Ensure accurate and timely response to customer queries.
• Meet service level agreements for processes as specified by the Savings Manager.
• Liaise with the wider business, including Cash Operations, Change and Finance.
• Represent the Savings team including ross functional projects providing insight for process improvements.
• Ensure all retail processes are completed efficiently and accurately.
• Complaints to be dealt with effectively by following internal processes.

What we are looking for as the role of Customer Service Associate?

• Previous experience within a call centre or customer service office based role would be ideal
• Someone who has dealt with customers in retail or hospitality and is comfortable in a fast paced environment would also be great for this role
• You will be curious, enjoy enthusiastically experimenting, always demonstrate integrity and love to give back
• Exceptional customer service skills
• Good analytical and problem-solving skills
• Keen eye for detail
• Ability to prioritise with a focus on accurate, timely outcomes
• Ability to operate and help motivate in a team-orientated environment
• Customer service experience: financial services, retail, or hospitality
• High numeracy and literacy skills
• Excellent communication skills
• Preferably degree educated in a numerate discipline
• Customer service excellence
• Complaint handling
• Proficient in Microsoft Office programs

What you will LOVE about the role of Customer Service Associate?

• This role is based at our Manchester HQ, your weekly shift pattern will vary between the hours of 08:00- 18:00.
• You will have the opportunity to work across different areas of the business when appropriate.
• No weekends are required.
• Salary up to GBP26,000 per year, dependent on experience
• Private medical insurance for you and your partner/spouse
• 10% Employer pension contribution
• 30-day annual leave entitlement plus Bank/Public Holidays
• Free Gym Membership
• Discretionary annual bonus
• Discretionary share awards
• Life Assurance
• Income Protection
• Save As You Earn company share acquisition scheme
• Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles
• 3 days paid Volunteering leave to support our local communities
• Vibrant office location in the lively city centre of Manchester

If this sounds like a role you will LOVE, please send your CV to us today!

We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.
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