Customer Service

Posted 24 June by Employal
Easy Apply
£22,500 - £24,000 per annum
Aldermans Green Industrial Estate , West Midlands
Permanent, full-time

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Posted by Employal

Customer Service

£22,500- £24,000

Coventry

If you are passionate about delivering excellent customer service… we have the perfect role for you ??

Our client

Supplying their bespoke products globally they are without doubt a market leader. Due to business growth they now want to add a passionate service professional to their customer service team.

This is a dual role where you will look after both commercial and industrial clients.

The role

  • Acting as the first point of contact for existing customers
  • Delivering excellent customer service
  • Responsible for shared mailbox whilst managing personal inbox
  • Providing regular updates to clients
  • Processing refunds/ discounts where necessary
  • Updating CRM with all customer note
  • Chasing deliveries for customers  
  • Liaising with multiple departments

The candidate

  • Previous service experience preferred but not essential
  • Ability to grasp a technical product
  • Great attention to detail is paramount
  • Ability to multitask
  • Must take ownership of your own work
  • Comfortable working towards KPI’s
  • Must have a good work ethic
  • Personality is everything in this role!

Reference: 52943427

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