Customer Service

Working for a global logistics company as a Customer Care Advisor to join their vibrant team in Manchester. The ideal candidate will be customer focused and enjoy interacting with people on a daily basis. The Customer Service Team would welcome an outgoing, proactive and engaging person with excellent communication skills.
If this sounds like you, and you would like to work for a great company with a great team with additional benefits read on!

What will you be doing as a Customer Service Advisor?

• Provide and promote a professional, customer focused service
• Ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company
• Utilise the CRM system to collate records of discussions or correspondence and to track customer complaint resolution to ensure all queries are resolved
• Adhere to agreed customer service standards, service level agreements, policies and procedures across all customer service functions
• Deal with queries promptly and appropriately by verifying understanding, answering questions and offering assistance to increase efficiency and service levels
• Establish, develop and maintain effective working relationships with all internal colleagues
• Oversee booking in of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures
• Provide quotes to customers in line with agreed schedules and input this data into the system

We would LOVE to hear from you if you have the following skills and experience:

• Previous experience within customer service
• Experience within logistics, transport or freight
• Excellent customer service skills
• Good general IT knowledge
• Product and pricing schedules
• Dealing effectively with customer queries
• Building and maintaining effective working relationships both internally and externally
• Customer Account management
• Using software management systems

What will you get in return for your work as a Customer Service Advisor?

• Salary of £27500
• 9.00-6.00 Monday-Friday
• Life assurance
• Pension
• Exceptional fleet
• Opportunity for training and development (CPC training)
• Full Uniform and PPE
• Onsite Parking
• Cycle to work scheme
• Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years service)
• Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)

If this sounds like a role you will LOVE, please send your CV to us today!

We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.

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