Customer Service

Location: Manchester
Salary: £23,000 per annum
Bonus: Up to 5% annual bonus based on KPIs and company performance
Working Hours: Monday to Friday, with the option to work from home 2 days a week
Benefits: Free on-site parking, flexible working options
Start Date: Immediate

Job Overview:
We are seeking a dedicated and professional Customer Service Representative to join our team in Manchester. In this role, you will be responsible for handling all general enquiries and after-sales queries, ensuring that our customers receive outstanding service and support.

Key Responsibilities:
* Respond to customer enquiries via phone, email, and chat in a timely and efficient manner.
* Handle after-sales queries, including returns, exchanges, and warranty issues.
* Maintain detailed and accurate records of customer interactions.
* Collaborate with other departments to resolve customer issues and ensure a seamless experience.
* Meet and exceed individual KPIs and contribute to team performance targets.
* Provide feedback and suggestions to improve customer service processes.

Requirements:
* Previous experience in a customer service role is preferred but not essential.
* Strong communication and interpersonal skills.
* Ability to handle challenging situations with professionalism and empathy.
* Proficiency in using CRM systems and Microsoft Office Suite.
* A positive attitude and a strong work ethic.
* Availability to start as soon as possible.

How to Apply:
If you're passionate about delivering excellent customer service and are looking for a new challenge, we would love to hear from you! Please send your CV.

Join us and become part of a team that values your contributions and offers opportunities for growth!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.