Customer Services Manager, SaaS, Cloud, Tech, 60-70k

We're excited to announce an opening for an experienced Service Manager to join our client's expanding global teams. This is a fantastic opportunity for you to work in a dynamic environment, dedicated to supporting the UK and Global customer base.

Customer Services Manager, SaaS, Cloud, UcaaS, AI, Managed Services, Tech, IT/Telecoms

Role Overview

As a Service Manager, you will take full responsibility for the end-to-end customer experience, acting as a customer champion and ensuring that our client continuously meets customer expectations and contractual obligations. This role is office-based in their Berkshire headquarters, with a minimum of 3-4 days a week of commuting.

Key Responsibilities

• Building trust-based customer relationships
• Understanding customer strategy, market dynamics, and challenges
• Acting as a customers' advocate
• Anticipating service management issues and suggesting improvements
• Maintaining high levels of communication with customers
• Serving as an escalation point for customer issues
• Collaborating with sales to identify additional products/services
• Tracking and managing customer experience throughout their lifecycle

About You

• A Bachelor's degree (2:1 or above) in a relevant subject
• Minimum of four years' experience in a customer-facing role in Service, Delivery or Client Relationship Management.
• Experience with the software development lifecycle, cloud platforms, hardware, and software development
• Excellent customer service and interpersonal skills
• Proven experience in a technical field and ability to manage and motivate others

Desirable:

• Experience in project management or project delivery in the IT and Telecoms sector
• Experience in conducting Service Review Meetings
• Full security clearance