Customer Services Representative

Working Hours: 37.5 hours per week, between 8.30am and 5.30pm, Monday to Friday
Salary: £22,369.35 - £23,992.30 depending on experience, plus:

• Monthly performance bonus of up to £280 (up to £3,360 per annum)
• A tax-free £500 success bonus on passing probation

Join our thriving business as a Customer Services Representative!

As a Customer Services Representative based in our Peterlee head office, you’ll play a key role in helping to recover the cost of keeping our customers mobile during their insurance claim by negotiating settlements and payments with insurance companies. Whatever the circumstances of the claim - it is your role agree the best outcome for your customer.

A background in customer service or insurance is entirely optional, but a keen eye for detail, the ability to get to the bottom of things and negotiating are second nature to you.

Join Auxillis as a Customer Service Representative and enjoy some outstanding benefits …

Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …

Salary - £22,369.35 - £23,992.30 depending on experience, enhanced by monthly bonus potential of up to £280 (£3,360 per annum) and a tax-free £500 success bonus once you have passed probation.
Annual Leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!
Pension - Employer contributions of 3%.
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Community - Ours is a great community to be a part of.  From free-vending machines and free on-site/local parking, through to charity fundraising events and regular onsite visits from businesses (including everyone's favourite, the pick-and-mix sweetshop), even an annual sports day and barbeque - it is a great place to call home.
Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.

About Us

You may not know the Auxillis name, but it is likely we have helped someone you know.  We are the go-to provider for bespoke accident claims and mobility services for motorists. We’re trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.

We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.

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