Customer Services

Customer Service - Contract Account Manager

Are you looking for a definite career step into a forward thinking fun lively and rewarding office environment..? We have an opportunity to a confident and ambitious candidate with a background in phone based or front line based customer services to join our clients successful team!

• Deal with existing clients and respond to new enquiries
• Building on customer relationships to firm up renewed contracts
• Researching your competitor pricing to ensure you are top in the marketplace
• Aftersales business development with you contractors
• Sending out contracts and future changes
• Monitor and analyse customer feedback and suggest improvements to enhance the customer experience.
• Prepare regular reports on customer interactions, business development activities, and quotation outcomes.
• Pro-actively seek new business opportunities and generate leads through various channels.

Experience for Customer Service

• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Highly organised with strong attention to detail.
• Self-motivated and driven to achieve targets.
• Proficiency in CRM software and Microsoft Office Suite.

NEXT Step

If you are interested in the role of Customer Success Manager, please send your cv application to us asap. Please be aware that we are receiving a high volume of applications at this time. If you are successful to the next stage, you will be contacted within five working days. By applying for this role, you are agreeing to Newman Personnel representing your CV