Customer Success Adminstrator

CUSTOMER SUCCESS ADMINISTRATOR- UP TO £27K- LEAMINGTON SPA

Are you driven by the desire to make a meaningful impact through your work? Passionate about products that support children and young people across the UK? If so, this could be the perfect opportunity for you…

As a Customer Success Administrator, you'll join a dynamic SaaS company based in Leamington Spa, specialising in the Education sector. Their innovative products are used by thousands of schools, charities, community groups, and large corporations to support outreach efforts. In this role, you'll be pivotal in ensuring customer satisfaction and success with their products.

Key Responsibilities as their Customer Success Administrator:

• Customer Relationship Management: Serve as the primary contact from onboarding to ongoing support, providing exceptional service via phone and email to foster long-term relationships.
• Feedback Integration: Work closely with customers to proactively gather feedback and relay it to product teams, ensuring our offerings align with user needs.
• Growth Opportunities: Identify areas for upselling and renewals to drive business growth.
• Data Utilisation: Maintain customer records using our CRM and reporting tools to analyse trends and improve our services.

This is a fantastic opportunity to work with a company that genuinely cares for their staff, and in return you get:

• Competitive Salary: Up to £27k
• Health and Wellbeing Benefits: Including Private Healthcare and Dental Insurance
• Bonus Scheme: Annual pay-outs based on performance
• Learning and Development: Programs for all levels to enhance your skills
• Flexible Working Hours: Core hours from 10 am to 3 pm

If you are a Customer Success professional you won't want to miss this chance. Their products genuinely transform the lives of children across the country, a mission you will be proud to support and represent.

Apply now to learn more!