Customer Success Co-Ordinator

Consultants : Ben Harrison

Currently working with a fantastic Client based in Heywood. Our client is a leading Freight Forwarding and Logistics company with offices worldwide. They are looking for a Customer Success Co-Ordinator to help manage their growing portfolio of clients.

Working hours are - Full time, Monday - Friday, 9-5

What you can expect:

• Company pension
• Training and development
• Free onsite parking
• A friendly and supportive work environment

Responsibilities:

This role will involve being the first point of contact for customers. The successful candidate will form part of a team that manages over 600 customer accounts with which you will develop and maintain relationships with important customers.

• Obtain a thorough understanding of the business to help customers as best as possible
• Serve as the main point of contact for customers over the phone, email and in person when required
• Ensure all queries are handled in a timely manner and as accurately as possible
• Liaise with internal departments to ensure the relevant needs of accounts are met
• Establish productive and professional relationships with key personnel both internally and externally
• Maintain and develop the CRM system
• Work with an existing supplier base
• Achieve customer objectives defined by company management

Profile:

• Excellent customer service and communication skills
• Ability to build and maintain strong customer relationships
• Detail driven and adherence to deadlines
• Ability to work on own initiative, self-motivated
• Computer literate with Office and CRM systems
• Experience working in a customer facing role
• Experience with Account Management is desirable