Customer Success Executive- French/German Speaker

Salary- c.£30,000 basic + £5,000 commision

About the job

Join our team as a Customer Success Executive and become an integral part of managing relationships with our valued clients. If you are fluent in French or German, this would be a significant advantage.

In this role, you will oversee the on-boarding, implementation, and training process to ensure smooth adoption of our services. Your focus will be on increasing client satisfaction and retention by ensuring they derive maximum value from their subscription package.

Collaborating closely with our Commercial team, you'll play a pivotal role in guiding clients to leverage all the features available to them while upholding the exceptional standards synonymous with Chambers and Partners as a premier professional publication.
If you're ready to make a meaningful impact and deliver exceptional customer experiences, we want to hear from you!

Main duties and responsibilities:

• This Customer Success Executive will provide support and ad-hoc training to customers who use the company’s products
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention
• Serve as day-to-day contact for assigned accounts, coordinate deadlines, build trust and rapport whilst taking a consultative approach in helping clients overcome issues and maximise the value of their purchase
• Identify upsell and cross-sell opportunities and make the appropriate referrals.
• Maintain existing customer success metrics and data as directed
• This Customer Success Executive will work to individual and team targets
• Identify risky accounts and take the necessary steps to mitigate any cancellations.
• Work closely with other internal teams to aid the development of new initiatives as well as improving current initiatives.

Skills and Experience

• Proven experience in a previous Customer Success or client-facing role
• Impressive communication and interpersonal skills, both in person and remote
• Knowledge of customer success best practices and procedures
• Knowledge of Salesforce or other CRM systems would be highly beneficial
• Some knowledge of the legal sector would be desirable
• Fluent in French or German, both languages would be a plus

Person specification:

• A natural people person who enjoys helping others
• Highly organised and proactive
• High level of accuracy and an eye for detail
• Strong communication skills (listening, written, verbal)
• Willing to perform in a hybrid role

Benefits

• Healthcare Plan
• Pension Scheme
• EAP
• 25 days annual leave, in addition to bank holidays
• Office Closure Between Christmas and New Year, so there is no need to book time off for 27th - 31st December.
• Enjoy your Birthday off with our Birthday Leave Policy
• Flexible Working
• Cycle to work scheme
• Gym membership discount
• Employee Recognition scheme and yearly salary review

About us:

Chambers and Partners is the world’s leading legal rankings and insights intelligence company.

For over 30 years, Chambers has differentiated the very best legal talent by identifying and ranking law firms and lawyers globally.

The Chambers’ research methodology is unrivalled in accuracy, depth and quality, delivering indispensable data insights based on rankings that truly reflect ability and talent.

Over the past 12 months, Chambers has embarked on a business transformation project, with the goal of building on its reputation as the gold standard in legal rankings and directories to develop a world class range of digital products and data analytics services.

OurPurpose is to differentiate the best legal talent for when it really matters. OurMissionis to independently research the global legal market, to champion exceptional talent and deliver indispensable insights. And ourVisionis a world where important legal matters are always addressed with the best intelligence and professional expertise, wherever it exists.

We continue to invest and innovate to deliver data-led platforms, enabling law firms to provide the right services and in-house counsel to partner with the right firms.

Equal Opportunity Statement

We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development. We support our employees through our internal INSPIRE committee with Executive Sponsors, Chairs and Ambassadors throughout the business promoting knowledge and effecting change.