Customer Success Executive

Role: Customer Success Executive
Sector: Manufacturing
Location: West London
Salary: up to £28,000 starting salary + Amazing benefits!

Recently graduated and looking for a full time role? Experience working in client/customer facing environments? Leadership or management experience? I want to hear from you!

My client, at the global forefront of their industry, is on the search for a recent graduate to join their Customer Success team! With a boatload of benefits and training, this is a great role for someone coming out of university. All that is required is a Degree and a valid UK Driving Licence.

If this seems up your street, please have a ready below!

Benefits:

• London location allowance
• Guaranteed 4-figure bonus
• Advanced Company Pension
• Private Healthcare
• Gym Membership
• Life Cover
• & More!!

Responsibilities:

Administration:

• Accurately entering customer orders into the CRM system.
• Engaging with customers and colleagues via telephone and email to address queries promptly.
• Ensuring adherence to promised delivery dates for customers.
• Overseeing the end-to-end order process, including dispatch and delivery details.
• Handling customer quotations efficiently.

Logistics:

• Supervising daily distribution activities using CRM systems.
• Managing stock control and transfers effectively.
• Maintaining regular communication with our warehouse, following Global logistic guidelines, and conducting self-audits.
• Conducting warehouse visits to identify areas for continuous improvement.
• Providing support across all stages of the goods flow from the International parent company to end customers.

Personal Requirements:

• Preferably experienced in a professional setting, though not mandatory.
• Proficient in clear and confident written and oral communication.
• Possesses logical thinking skills with a keen eye for numbers.
• Target-driven mindset with a propensity for self-evaluation and innovation.
• Strong team player and collaborator.
• Capable of working independently to achieve defined objectives.
• Thrives under pressure and can meet tight deadlines effectively.
• Demonstrates the ability to multitask while maintaining meticulous attention to detail.

Qualifications and Experience:

• Holds a 2:1 Bachelor's degree in any discipline.
• Must possess a full driving license.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.