Customer Success Research Manager

CUSTOMER SUCCESS RESEARCH MANAGER

UP TO £50,000

LONDON BASED

We are working with a rapidly growing market research agency who use their in-house SAAS platform to streamline quantitative and qualitative research projects for their clients. This is a new role in their customer success team where you'll be overseeing projects from end to end, and be hands-on with scripting and managing key client relationships.

The Customer Success Manager will have the following responsibilities:

• Onboard and train new customers to their in-house platform
• Script various surveys and questionnaires
• Develop and manage customer relationships.
• Analyse and monitor tool usage, help assess areas for improvement and how to implement

YOUR SKILLS AND EXPERIENCE:

The ideal Customer Success Manager will have:

• A background in operations within research, with 2+ years' experience
• Experience working with quantitative data
• Great communicator
• Scripting experience, knowledge of tools such as Qualtrics, decipher and confirmit are beneficial
• Knowledge of Q/SPSS is desirable

THE BENEFITS:

• A salary up to £50k
• Commission scheme
• Hybrid working
• Pension
• Other great benefits

Please register your interest by sending your CV to Jack Gould via the apply link on this page.