Customer Support Administrator

The Company

Our client is a successful manufacturing company. Due to growth, they require a Customer Support Administrator. On offer is the chance to work for a market leader and an attractive salary.

The Role

• Support the business objectives for customer service with the flexibility and responsiveness to meet the variable demands.
• Provide customer care for external and internal customers alike, managing customer expectation in line with targets and values.
• Proportionally coordinate and support sales through the processing of customer orders, complaints and all associated administration.
• Be the first point of contact for customers; ensuring a professional attitude and approach at all times.
• Develop relationships with both customers and colleagues with a clear focus on trust and transparency.
• Coordinate with departments to ensure swift and timely customer response; organising workload to meet customer expectation and business time frames.
• Working to all business procedures, protocols, authority levels and to the company’s financial controls.
• Work closely with Team Leader to establish best practice and ensure that agreed ways of working are maintained.

The Person

• You will have previous sales administration experience ideally from engineering or manufacturing background.
• Sales order processing experience is preferred.
• You will have experience of working in a customer service or sales role managing customer accounts within a manufacturing environment.
• Previous experience using sales order processing and CRM systems.
• Strong planning, organisation skills and time management skills to multi-task and deal with a varied workload, ensuring the needs of the customer are always achieved and put first.
• Excellent attention to detail.
• Ability to work under pressure and deliver to deadlines with a high level of accuracy.
• IT literate, particularly Microsoft packages, including excel.

The Benefits

• You will be working for a well-established growing employer.
• An excellent salary.
• A company experiencing continued growth, expansion and investment.
• The company are fully compliant with the latest health and safety requirements for current safe working practices.