Customer Support Administrator

This is a fantastic opportunity to join a market leading manufacturing firm based here in Peterborough and to work alongside a committed and friendly team.

This business operates with an employee first attitude and offers a great range of benefits, including 25 days holiday, plus bank holidays (increasing with length of service), as well as access to an excellent health care scheme.

My client is seeking a self-starter who is used to managing multiple tasks. You must be able to think on your feet and prioritise a busy workload.

The successful applicant will handle a range of customer enquiries which will include; order processing, preparation of quotes, technical support and logistics management. You will provide first line support to business customers across the UK and work closely with internal colleagues.

The Job - Customer Support Administrator:

• Manage inbound customer enquiries via email and phone.
• Investigate and resolve a range of customer queries.
• Log and process sales orders, working closely with the wider business.
• Produce quotations.
• Provide technical support to customers.
• Manage customer complaints.
• Oversee delivery schedules - arranging transport/collections when required.
• Back order management.
• Update and manage an internal CRM system.
• Support an external sales team, providing stock and lead time information.
• Communicate effectively with internal teams and third parties.
• General office administration.

The Individual - Customer Support Administrator:

• Strong team player.
• Previous experience in a B2B product based customer support role would be a distinct advantage.
• Excellent written and verbal communication skills.
• Able to solve problems effectively and efficiently.
• Able to multi-task and manage high volumes of work.
• Tenacious and able to work under pressure.

The Company/The Benefits:

• An ambitious and successful SME, operating globally.
• An established and well regarded employer in the local market.
• A great team environment, with a strong emphasis on employee engagement.
• Working hours, Monday to Friday, 8.30am - 5pm.
• 25 days holiday (increasing with length of service), plus bank holidays.
• Life Insurance.
• Employee incentive scheme, shop discounts, etc.
• Generous pension scheme.

For more information, please apply or get in touch directly with Katie Strange Recruitment.