Credit Control Administrator

• Job Type: Full-time, Monday-Friday 8-4 
• Location: Tewkesbury
• Salary: £25,000-£28,000 

My Tewkesbury based client are seeking a Customer Support & Credit Control Administrator to deliver exceptional customer service and handle credit control responsibilities.

• Deliver high-quality customer service and promptly address customer orders, queries, or issues.
• Liaise with team members, colleagues, clients, and the office to ensure efficient communication and documentation.
• Perform various administration and finance duties, including stock administration and ensuring complete inbound and outbound paperwork.
• Respond to incoming enquiries via phone and email in a professional manner, directing clients and suppliers appropriately.
• Monitor customer accounts to ensure compliance with payment terms and flag any concerns regarding non-payment to management.
• Chase outstanding debts and maintain accurate records of credit control activities.
• Collaborate with warehouse/dispatch and sales teams to share relevant information and address customer needs and concerns.

• Experience in administration support within a retail or construction environment.
• Familiarity with finance processes such as credit control, invoicing, and delivery notes.
• Proficiency in Microsoft Office products and willingness to learn bespoke company software.
• Flexibility and adaptability in a multi-cultural work environment.
• Strong customer service skills and professional demeanour.
• Attention to detail and accuracy in documentation.
• Problem-solving skills to ensure prompt resolution of customer queries.

• Competitive salary package.
• Opportunities for professional growth and development.
• Dynamic and supportive work environment.