Customer Support Administrator

A rare opportunity to join this leading employer. This role would suit an experienced administrator who has excellent interpersonal skills as well as being a competent user of excel.

• £25,000 - £27,000 (DOE)
• Based in Epsom
• Hybrid after probation (1 day WFH)
• 23 days holiday + bank holidays
• Monday - Friday, 9am - 5:30pm
• Free parking

Job specification:

• Assist Managers with complex administration.
• Support all aspects of pre- and post-meeting tasks, including correspondence, phone calls, emails, and updating relevant data.
• Help with research and preparation of management information, including team, management, and board reports.
• Prepare and send standard or customised letters and email responses to customers.
• Maintain accurate records and spreadsheets.
• Provide support to colleagues and departments.
• Assist in training colleagues as needed.
• Build and maintain professional relationships with third parties.
• Attend internal and external meetings as required.
• Perform any other tasks assigned.

Person specification:

• Strong administration experience.
• High attention to detail and accuracy.
• Professional, patient, and calm under pressure; able to work independently.
• Strong organisational, time management, and prioritisation skills.
• Effective communication in all formats (phone, email, letter, face-to-face).
• Confident in decision-making and making recommendations.
• Ability to build and maintain positive relationships with colleagues and customers.
• Quick to learn new skills and adapt as needed.
• Strong analytical skills with the ability to research and gather data from various sources.
• Proficient in Excel, with experience creating and maintaining spreadsheets and preparing MI (including graphs).

Additional Information:

• Private Medical Insurance
• Income Protection

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.