Customer Support and Technical Sales Agent

Based in Long Crendon, our client is looking for a Customer Support & Technical Sales Agent for an e-commerce business retailing electrical components and accessories. This is a key, customer-facing role in a small but busy and growing business. The role requires the successful candidate to understand and learn various aspects of DC battery systems and related equipment to advise customers, so they will need to be able to demonstrate experience of technical sales/support or have an appropriate technical background. May suit a recent graduate in a technical subject.

Responsibilities and duties:

• Answer general customer support enquiries via telephone/e-mail/chat
• Chase delivery issues with couriers
• Deal with amendments to customer orders
• Manage product returns and warranty issues
• Process refunds
• Answer technical queries and offer pre-sales product advice via telephone/e-mail/chat
• Recommend products and advise on suitability
• Carry out basic technical calculations
• Take customer orders and card payments via phone
• Prepare quotations and proforma invoices

Qualifications

• Good passes in English, Maths & Physics at GSCE as a minimum

Key skills

• Strong communication skills & confident talking with customers on the phone
• Ability to grasp technical detail/concepts and understand the product range to advise customers (training will be provided)
• Conscientious, professional, and able to integrate well into a small team
• Customer-centred, solution-driven approach
• Good written and verbal English language skills
• Good arithmetic and numeracy skills
• Proficient in MS Office suite of products

Experience

• Technical sales, technical product support experience, or other appropriate technical background is essential
• Experience of working in an electrical-based industry would be advantageous.

Days/Hours: Mon-Fri | 9:00am - 5:00pm

Salary: £28-30k dependent on experience

Benefits: Group Life Assurance / Health Cash Plan / 10% Employer Pension Contribution / 25 days holiday / Discretionary annual bonus