Customer Support / Customer Service Administrator

Customer Support / Customer Service Administrator withgood administrative, communication, data entry and time-management skills, is required for a well-established Company based in Allscott, Telford, West Midlands.

SALARY: Competitive+ Excellent Benefits(see below)

LOCATION: Allscott, Telford, Shropshire, West Midlands (TF6) - 100% Office Based

JOB TYPE: Full-Time, Permanent

WORKING HOURS: This role will be on annualised hours. A flexible approach to your hours will be essential to meet the seasonality needs of the business

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Support / Customer Service Administrator with good administrative, communication, data entry and time-management skills.

Working as the Customer Support / Customer Service Administrator you will be required to deliver a highly professional Amenity Customer Support service with outstanding levels of customer service throughout sales administration, order processing and aftersales service support.

As the Customer Support / Customer Service Administrator you will be office-based reporting directly to the Customer Support Manager. Excellent communication skills both written and verbal are essential along with an efficient and professional approach to your work, operating to set standards and outlined performance expectations.

ABOUT THE COMPANY

The Company is a leading supplier of agronomy advice, seed, crop protection products and precision farming services. Working in partnership with arable, fruit, vegetable, horticultural and amenity sectors, the Company is committed to helping customers manage their businesses more efficiently and more profitably. They are dedicated to the company purpose - releasing agronomic potential.

With roots originating more than 60 years ago, the Company offers a unique blend of local experience, research-based expertise, customer-based knowledge and trusted relationships; practicing values of honesty, integrity and fairness across all aspects of the business.

The Company also embraces care for the wider environment, with an understanding of the important role now played by all those who manage the land, through a range of dedicated initiatives.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Your duties as the Customer Support / Customer Service Administrator will include:

• Analyse orders for potential issues and ensure accurate and efficient order processing, to expected and required timescales

• Input accurate customer data into the CRM system

• Ensure ownership is taken on all customer enquiries from initial contact to resolution

• Resolution of customer problems and issues and respond to queries efficiently and to set out expected timescales

• Identify any areas to improve the customer experience

• Take ownership of personal objectives and proactively work to achieve performance targets

• Support Internal and External Sales Team

• Communicate regularly with finance, depot and warehousing and purchasing team members

• Maintain al data within GDPR regulations

CANDIDATE REQUIREMENTS

• Excellent Customer Service skills

• Commercial Awareness

• Excellent Communication skills, both written and verbal

• Problem Solving and Decision Making

• Results Driven

• Customer centric approach

• Outstanding negotiation and influencing skills

• Ability to work as part of self-managed team

• Broad knowledge of ERP systems

COMPANY BENEFITS

• Competitive salary

• 33 days holiday a year (including bank holidays)

• Role-based incentive schemes

• Private Healthcare

• Pension schemes

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12379

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