Customer Support Executive

Job Title: Customer Support Executive

Location: Leeds - Hybrid working

Salary: £24K - £26K + bonus

Shift work:

Operating hours - Mon/Fri 8-8, Saturday 9-6 and Sunday 10-5

3 shift patterns which will rotate

Sat / Sun shifts are additional pay on top of base salary

About the Customer Support Executive

My client is an established Fintech Player who operate across the financial services landscape. They provide an exclusive payment platform to UK Merchants, Banks & Lenders to allow them to offer flexible payment options to their customers.

They have signed up a Tier 1 Bank which has doubled revenue of the company - this partnership is hugely important for the company & now they are building a customer support team dedicated to this partnership

We are now looking for Client support specialist to represent the brand & offer a brilliant level of customer service

As the Customer Support Executiveyour responsibilities and duties will include:

• Handle all the incoming queries via the Aircall and Zenndesk platform - You will look at a mixture of phone calls and emails
• Deal with a variety of general queries from customers inc refunds, claims, technical incidents
• Work internally with teams to ensure all errors / issues don’t keep occurring for customers
• Support partners with questions & queries

Essential Skills and Competencies of the Customer Support Executive is:

• Previous background in customer support - ideally prior experience using Zenndesk / Aircall / G-Suite / Hubspot
• Financial services experience / knowledge
• Clear communicator & enjoy resolving customer questions
• Professional attitude via phone and written word

For more information about Customer Support Executive please get in touch or to apply send your CV now.