Customer Support Executive
Posted 5 July by
Cactus Search
Easy Apply
This role is a Hybrid position working 3 days in the office (Central London) and 2 at home working Monday - Friday 9am - 5pm
Duties:
- Develop and maintain a thorough and up-to-date understanding of company standards, products and services
- Follow the internal escalation process where a query requires more complex, technical support
- Develop a solid understanding of the customers businesses, processes and the application, and benefits, of company solutions
- Act as a voice of the customer, championing their needs and priorities to the wider business
- Record and share insights provided through customer interactions to continually improve customer experience
- To carry out other reasonable duties as agreed with your line manager
- Meet agreed performance targets and contribute to the achievement of team key performance indicators and service level agreements
Experience:
- A minimum of one year in a customer service role
- Excellent communication skills, with the ability to articulate complex information clearly and concisely, both in writing and verbally
- Demonstrate a high level of empathy throughout interactions with customers
- Strong analytical abilities to troubleshoot and resolve customer issues effectively
- Experience on the phone, email and Live Chat would be very beneficial
Reference: 53032419
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
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