A thriving company in the distribution sector is expanding its customer team and is seeking a Customer Support Executive. You'll be joining a small, friendly team that's passionate about providing exceptional support and making sure every customer feels valued.

Along with a salary of up to £40,000 per annum, you will receive a range of benefits, including 27 days’ holiday plus Bank Holidays, private medical insurance, life assurance, a substantial employer contribution pension scheme, volunteer days, a cycle-to-work scheme with onsite showers and bike storage, personal development and learning opportunities, plus much more!

This is an office-based role, with free onsite parking (EV charging available). They have great break areas, outdoor spaces, and enjoy team socials including BBQs, quiz nights, and a Christmas party!

What you’ll be doing as a Customer Support Executive:

• Processing and managing customer orders using SAP
• Responding quickly and helpfully to customer enquiries via email, online portals, and live chat
• Handling pricing queries and arranging special delivery requests with couriers
• Working closely with the global planning and logistics teams
• Investigating and resolving any customer complaints with care and attention
• Using Excel, Teams, CRM systems, and AI tools
• Being involved in continuous improvement initiatives

We’re looking for a Customer Support Executive who:

• Has previous experience in order processing using SAP (essential)
• Is confident using IT systems – experience with e-commerce platforms and live chat would be a real bonus
• Communicates clearly, confidently, and professionally with customers and colleagues alike
• Has a genuine passion for delivering a brilliant customer experience
• Is curious, proactive, and enjoys being part of a supportive team

This role has been created due to expansion, so you'll be stepping into a business that's investing in its future, and yours!

You will be working Monday–Thursday, 09:00–17:30, with a discretionary early finish at 16:00 on Fridays.

To apply for this role as Customer Support Executive, please click ‘Apply Online’ and upload an updated copy of your CV.

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