Our client is seeking a dedicated individual to join their fast-growing, tech-driven software business, which serves over 200,000 users. This role involves providing top-tier customer support through video, chat, SMS, and phone calls, ensuring users receive the best possible experience.

Key Responsibilities:

• Assisting customers in navigating websites and online dashboards.
• Providing VIP-level customer service with prompt and efficient responses.
• Clearly explaining products and services to users of all technical abilities.
• Troubleshooting issues and ensuring customers always leave satisfied.

Key Skills & Experience:

• Exceptional communication skills, with fluent spoken and written English.
• A strong sense of drive, passion, and pride in delivering excellent service.
• A proactive, customer-first approach with a willingness to go the extra mile.
• Strong technical confidence—ideal for those who are the go-to problem solver in their current role.

Benefits & Working Hours:

• Rotating shift pattern: standard hours 9-6, with shifts of either 7-4 or 9-6.
• 23 days holiday, increasing with service.
• Pension, healthcare, and childcare voucher schemes.

Clockwork Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Clockwork is an Equal Opportunities Employer.

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