D365 F&O Senior Support Analyst

Have you worked in a Senior support position before? Are you a qualified or part qualified accountant? have you got 5 year's Microsoft Dynamics 365 Finance and Operations experience? Look no further this role is for you!

Location: London Head Office Hybrid

Reports To: D365 Delivery Manager

Scope of Responsibility:

This role involves providing support, system administration, and analysis for the company's ERP system across its global operations.

Job Purpose:

As a Dynamics 365 Senior System Support Analyst, you will manage and support the Dynamics 365 Finance & Operations ERP environment, ensuring that internal stakeholders' needs are met efficiently and effectively.

Key Duties and Responsibilities:

Provide end-user support for business system-related support tickets and escalate cases to third-party service providers as needed.
Collaborate with key business users to support system configuration, data setup, and maintenance activities.
Capture and document requests for system changes and enhancements.
Provide guidance and training to end-users as required.
Assist in the creation of user guides to facilitate training and issue resolution.
Support delivery activities by creating change control documents and testing changes before deployment. Assist technical teams with D365 system analysis, troubleshooting, and configuration.
Participate in data management activities with relevant data owners and stakeholders.
Ensure ongoing compliance with Computer System Validation guidelines.

Experience and Education Requirements:

Proven experience with Microsoft Dynamics 365 for Finance and Operations.
Cost Management Experience
Accounting knowledge and experience.
ERP experience, particularly in Finance functional areas.
Desirable experience with ERP systems in Supply Chain and Human Resources.
Experience with the full development lifecycle, including requirements capture, analysis, design, testing, documentation, maintenance, and configuration management.
Desirable experience in the pharmaceuticals or international supply-chain/distribution industries.
Excellent teamwork and communication skills, with the ability to build collaborative relationships with stakeholders at all levels.
Fluency in English.
Relevant academic qualifications.

Behaviours Linked to Company Values:

Connected:

Staying connected to the marketplace by listening to patients, healthcare professionals, and employees. Value new ideas and innovations that improve our offerings, ensuring the best outcomes for doctors and patients.
Agility:

Operate efficiently, nimbly, and flexibly, leveraging professional experience to make quick and accurate decisions.
Integrity:

Strive for excellence in everything, recognising when improvements can be made and continuously seeking to do better.
Collaboration:

Committed to listening to patients, healthcare professionals, and employees, valuing new ideas and working together to enhance offerings for the best possible outcomes for doctors and patients.

If this role seems like something that interests you don't hesitate to apply!

Contact details

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