Data Specialist & Application Support

Job Title: Data Specialist and Application Support

Contract: Full time & Permanent; 37.5 hours per week

Location: Northwich, Cheshire / Hybrid

Salary: £30,000 to £36,000 plus excellent benefits!

Residential Management Group is a market leading, national Managing Agent with organic growth. At RMG we manage small and large blocks and estates for RMC (Resident Management Companies), L&T (Landlord & Tenant) and Developers.

Our superb systems, robust processes, dedicated property managers and specialist support departments, all work together to deliver a property management service that is second to none.

We are now recruiting a Data Specialist and Application Support Engineer based at our Northwich office 2 days a week with hybrid working flexibility, and the requirement to travel to other RMG office locations as required. Working with RiskBase SaaS, experience of RiskBase or other health & safety risk assessment compliance software is advantageous for this role.

What will you be doing?

Reporting to our Application Support Team Lead and working with other members of the IT team along with other departments and external partners, you will resolve incidents raised by colleagues, stakeholders, third party contractors and customers; ensuring these are responded to accurately, within the Service Level Agreement (SLA) timeframe. Serve as subject matter expert on data integrity and quality best practices whilst performing Data Integrity checks and cleanses.

Software Application Support

• Collaborate with cross-functional teams, including developers, quality assurance, and business analysts, to provide technical assistance.
• Investigate and resolve application-related issues reported by end-users or identified during monitoring.
• Ensure timely response to support tickets and incidents, adhering to (SLAs).
• Ensure Data Integrity across core systems.

Front-End and Back-End Functionality

• Monitor and maintain the front-end and back-end functionality of applications.
• Troubleshoot issues related to user interfaces (UI), APIs, databases, and integrations.
• Participate in code reviews and contribute to code quality improvements.

Client/Supplier Interaction

• Communicate directly with internal users, and solution providers to understand their needs and challenges and be the enabler to drive the solution forward.
• Provide excellent customer service by addressing queries, resolving issues, and offering guidance.
• Collaborate with business users to gather requirements for enhancements or bug fixes.

Error Resolution

• Investigate application errors, identify root causes, and implement corrective actions.
• Escalate critical issues to senior engineering teams when necessary.
• Document troubleshooting steps and solutions for future reference.

Documentation and Monitoring

• Maintain accurate documentation of application configurations, processes, and known issues.
• Monitor application performance using tools like log analysers, performance dashboards, and alerts.
• Proactively identify potential bottlenecks and recommend optimizations.

What are we looking for?

• Demonstrable experience as an application support engineer, preferably in a production environment.
• Strong problem-solving skills to diagnose and resolve technical issues with an attention to detail.
• Adaptability and Learning Agility - staying up-to-date with industry trends and learning new tools
• Excellent verbal and written communication skills with the ability to provide a consistent high level of customer service, to both internal and external customers.
• Ability to use Microsoft Word, Outlook and Excel to intermediate level.
• Good Data extraction, analysis, manipulation and report writing skills is advantageous.
• Experience of RiskBase or Health & Safety Risk Assessment compliance software is advantageous.
• Knowledge of Qube, CPL or other Property Management Applications is preferred.

What do we offer?

You’ll not only be joining a thriving market leader where you’ll benefit from working alongside the best in the industry, you’ll also receive a superb package of company benefits including:

• 25 days holiday plus Bank Holidays and enjoy your Birthday off, on us!
• Ability to accrue 2 additional days holiday (subject to criteria)
• Life Assurance - 4 x basic salary
• Generous pension scheme with contributions matched up to 7%
• Free Healthcare Cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – and more - all to a generous fixed amount, plus 24/7 access to remote GP Services
• Access to a whole host of discounts on gyms, retail, groceries, leisure, electronics and so much more!
• Company performance related bonus
• Employee Referral scheme with rewards up to £1,000 per referral
• Free and confidential access to Employee Assistance Programme
• Monthly employee wellbeing initiatives
• Corporate Social Responsibility events throughout the year
• Two paid volunteer days per year
• Free On-site parking available
• And more…