Job Title: Day Concierge

Shift Pattern: 4on 4off (8:00 - 20:00pm)

Salary: £28,000 per annum

Location: Harrow

Profile:

We have an amazing new opportunity for a Day Concierge to work at a high end residential development based in NorthWest London. You will have the responsibility of delivering the highest levels of customer service to all residents, guests, contractors, and the clients. As primary contact for the residents you will be on hand to provide the support they need at the place they call home.

Ideally, you'll have all or most of the below experience:

• Previous experience within high end developments within either the hospitality industry or residential
• Significant experience providing exemplary levels of customer service.
• Experience in managing contractors and building works within a busy development.
• Awareness of general fire, health & safety and security.
• Proven ability to and handle confidential information with professionalism and discretion.

Responsibilities

• Meet and greet the residents and answer enquiries by telephone or from callers to the desk.
• Assist the residents, guests and visitors when required.
• Always ensure effective security of residents and the building including manning any CCTV and aid the smooth running of car parking facilities.
• Being courteous and helpful to residents, guests, suppliers, tradesmen and the general public.
• Carry out regular patrols of the entire building and report any faults and/or security breaches found.
• Ensure correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency.
• Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.
• Responsibility for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail.
• Correct issuing of all parcels/registered mail with a record which must be signed by residents.
• Notify residents of any deliveries to arrange collection from the front desk.

If you need anything else, please apply with your CV and Abbie will be in touch