Debt Recovery / Collections

Debt Advisor/Collections, £28233, Brighton, hybrid working (6 days a month in the office minimum), for public sector organisation. Must have previous customer service/debt advisory/collections/credit control expertise and enjoy problem solving and offering solutions to clients.

The Debt Advisor role is a permanent position, offering flexible working and an inclusive environment. The main tasks:

• Dealing with inbound and outbound calls in a Debt Recovery function, collecting unpaid levies or fines.
• Assessing and processing cases for court recovery through the required channels.

• Resolution of debtor queries received through various channels within SLA (Service Level Agreement).
• Hardship requests and payment plans.
• Reviews of cases and any associated write offs.
• Payments, reconciliations, and banking processes.

You will have previous working knowledge of debt recovery/collections/accounts receivable/credit control and ideally experience of processing claims through the courts in UK.

Good knowledge of Excel, client focused, confident to deal with matters over the phone and professional writing skills to respond to emails.

The Debt Advisor/Collections, Brighton is a permanent role, working 9-5pm Monday-Friday (but offers flexible working, 25 days holidays plus Bank Holiday, £28233, genuine opportunities to progress your career, 17% pension contributions and free employee assistance programme. Parking on a first come first served basis.

Looking to interview end of July.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.