Debt Recovery Manager

• Location: Basingstoke, RG21
• Job Type: Full-time
• Salary: Competitive with bonus

We are looking for a dynamic and experienced Recoveries Manager to lead and manage the Recoveries function effectively. This role involves minimizing company losses through robust management and maximizing funds recovered. The ideal candidate will have a comprehensive understanding of recoveries, team performance, and strategic approaches that maximize results.

• Lead and manage the team to achieve department KPIs, ensuring training, development, and coaching of Recoveries Specialists.
• Monitor and enhance Recoveries strategies and processes based on trends identified through data analysis.
• Collaborate with external Collection Agencies, Tracing Agents, and Solicitors to deliver cost-effective services.
• Maintain a caseload monitoring process to ensure consistent and effective recoveries activities across the team.
• Manage higher value and complex arrears/recovery cases as required.
• Lead the Provisioning process and implement the Write Off policy with effective reporting.
• Complete controls and audits to ensure adherence to regulatory and procedural requirements.
• Create insightful reporting packs for formal Committees.

• People management skills with experience in managing a team.
• Leadership experience within a Collections and Recoveries environment.
• Understanding of legal processes concerning non-performing loans in a regulated environment.
• Proven ability to build strong customer relationships and manage third-party service providers.

• Competitive salary and benefits package.
• Business formal dress code with casual Fridays.
• Comprehensive induction program and regular performance reviews.
• Access to online training modules and continuous on-the-job training.

To apply for the Recoveries Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.