Step into a rewarding career as a Desktop Hardware Support Engineer!

Are you an experienced 1st Line Hardware Engineer looking to take your expertise to the next level? Or perhaps a seasoned 2nd Line Engineer seeking a fresh and exciting challenge? This is your chance to shine!

We’re inviting you to join our Desktop Support Service team, proudly based in Gloucestershire. In this role, you’ll be at the heart of providing essential hardware support to a prestigious government client. From hands-on break/fix activities and IMAC tasks (Installs, Moves, Additions, Changes) to workstation builds and network port configurations, your technical know-how will truly make a difference. You’ll also delve into standalone and encrypted laptop support, managing system builds, repairs, and re-accreditation with finesse.

You will be working 5 days a week onsite and must be eligible for DV (Developed Vetting) clearance to be considered.

We can offer great career progression opportunities and benefits which you can flex to meet your needs and training and development opportunities.

What you'll be doing:

• Diagnosing and repairing faults on workstations, thin clients, printers, and desktop equipment.
• Sourcing and replacing hardware components as required.
• Installing, configuring, and relocating desktop equipment.
• Building and configuring workstations, including network port reconfigurations.
• Preparing and building laptops and other mobile devices to meet customer specifications.
• Encrypting, repairing, and re-accrediting laptops.
• Ensuring compliance with security protocols, including software encryption and system lockdown.
• Updating asset management records and maintaining audit trails.
• Handling incident management and request fulfilment using a Service Management toolset.

What you’ll bring:

• Experience as a Laptop/Desktop Hardware Support Engineer.
• Previous service delivery experience, preferably in a multi-vendor environment.
• Strong communication, analytical, and customer service skills.
• High attention to detail, particularly when recording asset and incident data.

It would be great if you had:

• Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential).

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent
Location: Office-Based Gloucestershire
Security Clearance Level: Eligible for DV
Internal Recruiter: Carolyne
Salary: Up to £32K
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?
Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with vercida the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.