Desktop Support Engineer

£38k + Benefits, London

Bench IT are looking to onboard a Desktop Support Engineer for a dedicated managed support service working on site for our customer who are a Global Asset Manager.

The successful candidate should have the skills and experience included below;

• A minimum of 4 years’ experience as a Technical Support Engineer
• Strong communication and interpersonal abilities
• Good knowledge of a service management tool. ServiceNow would be an advantage
• ITIL Foundation qualified
• Excellent problem-solving skills
• Ability to provide step-by-step technical help, both written and verbal
• Initiative, willingness to seek and achieve improvements to processes and technology
• Capable of providing white glove VIP support
• Confidence in resolving issues that require physical presence, such as hardware installations or network configurations
• Instructing users through a series of actions, either via phone, email or chat
• Lead by example and demonstrate strong qualities by setting high standards for teamwork, problem-solving, and customer service

Technical Skills & Competencies

• Thin Client management
• Citrix: XenApp 7.x & Workspace/Receiver
• Proficient with Operating Systems (Windows 11 / Windows Server)
• Microsoft 365: Outlook, OneDrive, Teams, SharePoint & Integrated Apps
• Active Directory Users & Computers
• Laptop / Desktop builds and management
• Zoom
• Mimecast
• iPhone configuration & management
• Polycom/Condeco Audio Visual management
• Understanding of networking concepts

Desktop Support Engineer

£38k + Benefits, London