Desktop Support, Win 10, O365, Intune/SCCM

Desktop Support, Win 10, O365, Intune/SCCM

Desktop Support Engineer required for a large corporate organisation based in the City of London.

Please note: this is a fully on site role and engagement is via PAYE (Gross pay £172.40 per day)

As a member of the Service Management Team you will be responsible for the provision of 1st & 2nd line IT Support and incident resolution to laptops and related components.

General responsibilities: -

• Respond to requests via phone, email and face to face
• Resolution of 1st or 2nd line incidents and requests related to laptop tech
• Triage of incidents and allocation to relevant 3rd line support teams
• Working within controlled performance targets
• Utilising Incident and Configuration Management tools with processes to assist in the control of asset tracking

Skills and technologies required: -

• Windows 10
• Microsoft Surface devices
• Office 365 BYOD - iOS / Android / Intune
• Supporting Remote Working technologies including RSA token configuration, MFA, Windows Virtual Desktop
• AD Admin
• PC networking skills
• SCCM or Intune
• Hardware Support
• Ability to communicate with VIPs
• Excellent telephone manner and customer service skills