Development and Cloud Support Engineer

Our client based in Sheffield is currently looking for a Development and Cloud Support Engineer. You will resolve escalated software, hardware, and cloud support requests. Provide high-level technical information to global engineering teams, identify project opportunities, and support the company's move into hybrid and cloud solutions.

• Manage technical issues, communicate clearly, and ensure fault resolution.
• Provide timely, accurate support to internal engineering teams.
• Reproduce systems for investigations and maintain the hardware support environment.
• Collaborate with Product Management to prioritize and communicate product issues.
• Filter, classify, and issue technical release notes, collaborating with development teams.
• Deploy and support the security software platform based on containerized services.

• Excellent communication skills for delivering complex technical information.
• Analytical mindset for fault diagnostics and process analysis.
• Ability to work under project deadlines, managing customer expectations.
• Strong willingness to accept ownership and responsibility.
• Desire to build on basic cloud/DevOps/Azure knowledge.

• 2nd or 3rd line technical support experience.
• Strong hardware and software troubleshooting skills.
• Windows-based operating systems troubleshooting.
• IT Networking knowledge.
• Exposure to basic cloud/Azure services.
• Database knowledge.
• Understanding of virtualization technologies.
• Degree in computing/software development/IT/networking or equivalent.

• Awareness of the surveillance market and integrated security systems.
• Experience in Windows Server, Enterprise Storage Platforms, Active Directory, SQL Server/IBM DB2 Admin, Virtualization, WAN/LAN networking.
• Understanding of enterprise-scale storage solutions.
• Cisco or other advanced networking qualifications.
• Knowledge of Java.
• Awareness of a DevOps working environment.

• Hybrid working (4 days office based)
• Training and development budget