Digital Account Manager

Account Manager

Contract: Permanent

Salary: £30,000 - £38,000 Base + Excellent Benefits

Location: Norwich or Chelmsford

Start date: ASAP

Our client is a highly successful full-service brand agency with two locations in the heart of Norwich City Centre and Chelmsford. Due to extensive and on-going growth, they now require a highly talented and experienced Digital Account Manager to join the team. This role requires a versatile and digital focussed Account Manager.

My client hasa very inclusive and vibrant culture. They have regular team lunches / drinks in the sunshine and have created an office environment that has a relaxed and inspiring feel. The music is always on, the biscuit tin and fruit basket is always full - and they understand the importance of a social atmosphere where you can be trusted to do your role rather than creating the pressure of meeting targets.

They don’t offer working from home as standard, but they do appreciate and understand that sometimes there is a need to be flexible around life’s commitments as and when you need them.

Responsibilities:

• Day to day contact with key accounts, managing all creative and marketing projects in line with their briefs and requirements.
• Brand guardianship for all your accounts - working closely with the studio you will be responsible for ensuring brand consistency and quality is achieved across all our projects.
• Working closely with clients and Account Director to create strong marketing strategies and proposals for future projects.
• Updating CMS / Websites and keeping track of the projects through our project management software (experience of Basecamp an advantage - but not essential!)
• Creating creative briefs Liaising with the studio on amends to projects to manage this through and back to the client to agreed deadlines
• Taking briefs from clients and attending weekly meetings

Skills Required:

• You will have previous experience in a customer facing role and confident liaising with clients and building strong relationships with both them and the team
• You will have a good understanding of the core principles of marketing. Digital marketing experience of delivering website projects, SEO, analytics and social media an advantage!
• Educated to degree level or equivalent (ideally in marketing, business, psychology or another creative discipline) or relevant work experience within a marketing role / marketing agency
• Previous account management experience ideal for an AM role - however if you are an experienced marketer wanting to try Agency side - this knowledge and experience will also be key so this is not essential.
• You will be happy to learn on the job and be proactive in the way you work and your ideas - we love supporting those who are driven and as a creative agency welcome all ideas to ensure we are continuously evolving.
• Confident communicating with clients in person, on the phone and via email.
• Articulate and Numerate - the role will involve some simple copy writing, writing creative briefs and communicating to our clients
• Organised - The role of an account manager is a hybrid role involving project management and will be required to handle multiple projects at one time
• You will be a people person and a great team player
• You will be able to handle 'happy pressure’ - no two days are the same and it is a very quick and fast paced environment
• You will love the idea of being involved with creative discussions and brainstorms - and not afraid to bring your ideas to the table.
• We have a vibrant culture within the business, therefore a bright personality would fit right in.

What We Offer:

• Competitive salary
• Opportunities for professional growth and development.
• A vibrant and inclusive work environment.
• Work on international brands
• A dynamic, social team environment
• Quarterly company social events
• Never work on your birthday
• Flexible start time
• 32 days off a year (inc. bank hols) for full time employees (pro-rata for part-time)
• 5 Personal days a year - if you don't use them, they become holiday the year after (pro-rata for part-time)
• Real career development