Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.
We have a fantastic opportunity to work for us as Digital Propositions Manager at Holland & Barrett. In this role you will support the Head of Omnichannel in proposition development, campaign execution, and digital-retail integration, ensuring strategic initiatives enhance customer experience, commercial performance, and cross-channel alignment. This role works across a wide portfolio of strategic initiatives and omnichannel campaigns with varying timelines and complexity, providing end-to-end visibility of deliverables, interdependencies, and team inputs. It involves interfacing with cross-functional teams to surface blockers, follow up on actions, and maintain project momentum. The role also manages the day-to-day coordination of multiple parallel workstreams, ensuring structured and timely progress, while handling sensitive or high-priority tasks with minimal supervision, including preparing briefings and steering decks.
The Role:
Key Responsibilities:
Omnichannel Proposition & Campaign Execution
- Translate strategic direction into clear propositions and testable MVPs
- Own execution tracking across marketing, retail, digital, and commercial
- Align touchpoints and messaging across physical and digital channels
Project & Stakeholder Coordination
- Create and maintain project trackers and align stakeholders
- Lead internal comms flows and write or consolidate briefings
Customer Experience Thinking
- Ensure proposition clarity with UX, content, and store teams
- Bring customer and competitor insights into shaping
Performance Monitoring & Reporting
- Set up dashboards or trackers to monitor progress
- Structure post-launch reviews with insight-led recommendations
Proposition Innovation & Research
- Research emerging trends and support sprint planning
- Enable test-and-learn for new formats, bundles, services
Location:
This role is based in Nuneaton, and may be occasionally required to travel to our London Hub or to any other location of H&B. We support flexibility and productivity of our employees by hybrid working arrangements with minimum 2 days presence in the office.
The Person:
Key Requirements:
- Strong knowledge of e-commerce principles and environment, including promotional strategies, customer journey mapping, and trading cycles
- Project coordination across functions (retail, digital, marketing)
- Understanding of omnichannel journeys and retail-customer needs
- Familiarity with proposition development and MVP testing
- Light-touch analytical capability (Excel, dashboards, campaign reporting)
- Organised project tracking and action ownership
- Supporting or owning retail or eCommerce campaigns
- Cross-functional project delivery
What we offer:
Our Benefits for this role include, but not limited to:
- H&B Employee Discount - 25%
- Bonus
- Pension company contribution
- 33 Days Holiday per year (Inclusive of bank holidays)
- Private Medical Care
- Exclusive benefits, free advice and savings from a range of retailers and providers
- Electric Car Scheme
We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B.
Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).
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