What You Will Do

Hitachi Cooling & Heating Solutions UK & IRE are driving business growth and seeking a Direct Account Manager to build long-term, trusted relationships with our customers. This will involve developing close connections with installing contractors, consultants, M&E companies, and end-user clients.

The role primarily focuses on driving sales of VRF, Chiller, and Heating systems into the HVAC market through direct sales with contractors and M&E companies. This is a regional position covering Newcastle to Scotland, requiring frequent travel within these areas to ensure effective coverage for the business.

What We Offer

• Competitive salary and bonus plan

• Paid holidays and sick pay

• Comprehensive benefits: pension, life assurance, employee assistance, referral scheme, discounts, cycle-to-work scheme, and Johnson Controls product discounts

• Extensive training opportunities

• Collaborative team environment

• Career development ladders

• Zero Harm safety policy

• Access to business resource groups

• Company vehicle

How You Will Do It

• Act as the lead point of contact for all customer account management matters

• Build and nurture strong, long-lasting client relationships

• Provide design and application advice to customers, promoting energy-efficient solutions

• Work closely with customers to negotiate contracts/projects and close agreements to maximise profits

• Identify new business opportunities with existing clients and areas of improvement to meet sales targets

• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)

• Proactively introduce our product portfolio, offering installation requirements, features, and benefits

• Deliver presentations on product features and benefits, CPDs, and legislation requirements

What We Look For

• At least four years of technical HVAC experience (knowledge of Hitachi HVAC solutions or competitors preferred)

• Experience in air conditioning, chillers, heating, and control systems, with the ability to guide clients through design concepts

• Understanding of current legislation

• Experience presenting via PowerPoint and providing system training

• Technical competence in system design

• Ability to multitask client requests efficiently

• Strong verbal and written communication skills

• High level of initiative and personal organisation

• IT literate, with proficiency in Excel, PowerPoint, CRM (Salesforce), and Outlook

• Enthusiastic, structured, methodical, and self-motivated

• Collaborative and supportive approach towards the team and clients

• Innovative mindset to support product launches and promotions

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