Driver Attendant

Dial a Ride Driver Attendant

We are looking for enthusiastic and motivated individuals to join TFL’s Dial a Ride team as Driver Attendants. This vital service provides a lifeline for many vulnerable people in London, helping disabled and older passengers who cannot use mainstream transport. As a Dial a Ride Driver Attendant, you will be responsible for transporting passengers safely and courteously, using accessible vehicles equipped with necessary safety features.

• Salary: The salary during training is a flat rate of £27,504 increasing to  £29,459 on completion of training
• Location: Bermondsey 
• Job Type: Full-time, Permanent

Day to Day of the role:

• Drive to safe and professional standards, adhering to the Highway Code and traffic regulations.
• Assist passengers with mobility needs, including securing wheelchairs and providing door-to-door assistance.
• Conduct vehicle checks, report defects, and perform basic maintenance tasks.
• Follow schedules and maintain accurate journey records.
• Liaise with the Depot Duty Manager and Management Control Centre in case of incidents.
• Carry out dynamic risk assessments considering passengers, location, and weather conditions.

Required Skills & Qualifications:

• Hold a D1 driving licence or be happy to undergo the relevant driving course to secure the D1 licence. **TFL will pay for this accordingly.
• Effective communication skills with good command of English, both oral and written.
• Basic numeric and reading skills for planning journeys and understanding worksheets (desirable).
• Good problem-solving and decision-making skills (desirable).
• Ability to work effectively in a team (essential).
• Experience in delivering excellent customer service (essential).
• Experience of driving minibus-sized vehicles or similar (desirable).
• Good understanding of health & safety and manual handling procedures (essential).

Benefits:

• 25 days annual leave, rising to 30, exclusive of statutory holidays.
• Free travel for you and a nominee on the TfL network (subject to rules).
• 75% discount on National Rail Season Ticket and interest-free loan.
• Tax-efficient cycle-to-work programme.
• Retail, health, leisure, and travel offers.
• Discounted Eurostar travel.

To apply for the Dial a Ride Driver Attendant position, please apply and we will be touch. Please also ensure you meet the pre-screening criteria and are prepared to undergo an Enhanced DBS Disclosure, full medical examination, work-based fitness assessment, drug & alcohol testing, and relevant training.

The application process includes an online application form, situational judgement test, cognitive ability test, and an assessment centre involving a customer interactive role play exercise and competency-based interview.