Position: Dutch Speaking Customer Service Advisor

Operating hours: Monday - Friday 8am - 5pm

Location: Fountainbridge, Edinburgh.

Our Client

A leadingglobaltravelserviceprovider with fourcontactcentresaroundtheglobebasedinJapan,Korea,UK,andthe Philippines, providing 24/7 customer service in 19 different languages. Employingmorethan30,000employeesacross30countriesinAsia,Europe,theAmericas,and Oceania,strivingtoexpandtheir globalmarketsandaimingtobetheworld’sleadingandmost trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveler.

Who we are looking for.

WeareseekingapassionateandenthusiasticDutchspeakingCustomer Service Advisortojoinour team in our Edinburgh office. Youwillbecustomer-centric,haveapassionfortravel,haveatrackrecordinbuildingrapport quicklyandtakeprideinbeingabletoproblemsolve.Theseaspectswillcomethroughinall your interactions whilst delivering the best possible customer service through our range of communication channels.

What you will get in return

JoiningtheteaminEdinburgh,youwillbewarmlywelcomedtoanengagingandsupportive workingenvironmentwhichincludes:

33 days annual leave

Workplacehealthcashplanincludingclaimingbackfordental,opticalandphysiotherapy and much more

Employeewell-beingprogram,EmployeeAssistanceProgramandenhancedsickpay

Monthly performance-based bonuses

Extensive learning opportunities and resources to further your career

Enhancedfamilypolicies(maternity/paternity/adoption)

3 additional days leave for parents/guardians.

Life and health insurance

Freeon-sitegym

Hybrid working (after 6 months)

Frequent employee engagement events

Refer a friend bonus scheme

Whatyou’llbedoing

Providing exceptiona lservice to our customers, being the ?rst point of contact responding to various travel queries.

Providing resolutions to our customers via Call,Chat and Email.

Handling customer queries with empathy, patience and compassion.

Attending regular team huddles.

Keepingup to date with the latest promotions, initiatives and company policies/procedures.

Assistinginadhocassignedprojects.

Whatyou’llneed

Customer service experience

Mustbe?uentinDutchandEnglish

Effective communication skills

GoodknowledgeofMicrosoftOfficesuite & Pro?cient typing abilities

Ability to remain calm and logical in challenging situations

Excellent problem-solving skills

Enthusiastic approach with the desire to hit your goals and passionate about continuous development

Be Aware of Recruitment Fraud

Please be vigilant and remember, official communications will always come from our verified email addresses, and we never conduct interviews solely via text or instant messaging apps. We do not charge any fees throughout the hiring process. If you receive any dubious communications, report them immediately.