Duty Manager/Head Concierge

Job Title: Duty Manager/Head Concierge

Hours: 08:00am to 20:00pm, 4on 4off

Salary: Up to £35,000 per annum

Location: South West London

We are currently recruiting for a Head Concierge/Duty Manager to oversee a high-end luxury residential development located in Chelsea.

We are looking for someone with a luxury residential experience; good written and verbal communication skills; hands-on, driven, and has some people management experience as they will have a concierge team reporting to them.

You will have the responsibility of delivering the highest levels of customer experience and service to all residents, guests, contractors and the clients. You will also be a people person that goes that little bit further to get to know the residents and build strong relationships with them on an individual level, whilst always being completely professional, courteous and respectful.

Ideally, you'll have all or most of the experience we're asking for:

• Previous residential or other property experience, within a similar role
• Experience in managing a team, contractors and building works within a busy development
• Significant experience providing exemplary levels of customer service
• Awareness of general fire, health & safety and security
• Proven ability to and handle confidential information with professionalism and discretion

Responsibilities

• Manage and lead a team of 3 (1 day concierge, 2 night concierge) to ensure high standards across the development
• Oversees all daily operations at the development and is the first point of contact for any incidents or issues related to customers, team members and visitors
• Meet and greet the residents and answer enquiries by telephone or from callers to the desk
• Always ensure effective security of residents and the building including manning any CCTV and aid the smooth running of facilities
• Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys
• Communicate with leaseholders and managing agents in an attentive and personable manner
• Meeting all requirements of the management contract, lease(s) and service standards
• Support the ongoing asset management routines of the development, aiming to ensure planned maintenance tasks, risk action tasks and mobilisation tasks are completed in an efficient and timely manner.
• Undertake required risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe
• Perform weekly fire alarm, lift alarm and other regulatory tests and inspections, and report any issues to the Property Manager as well as log/file records for inspection purposes
• Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk

Benefits

• 20 days annual leave
• 4% pension scheme
• Discounted gym membership
• Career progression

If this would be something of interest, please apply with your CV and Abbie will reach out.